As the UX Specialist for a global multi-office civil engineering firm from 2013-2016, I researched and designed internal enterprise SaaS web apps, native mobile apps, and legacy systems that successfully increased efficiency, productivity, and profits.
The goal was to do user research to find the causes of the problems, then design quick fixes and longer-term solutions.
I worked remotely on:
I worked in an agile process with:
To fully understand the processes and problems, I first traveled to multiple offices to interview staffers in various roles. After assimilating the results and digging deeper as needed, I learned:
I then proposed some quick fixes and started designing longer-term solutions, getting continuous online feedback from staff as I iterated and tested in clickable Axure RP prototypes.
The quick fixes of sending only relevant email notifications and some minor process changes in the legacy system successfully saved money by decreasing some of the billing delays. Woot! Other solutions included:
To prevent the costly delays, I designed and user-tested this dashboard concept (mocked up in medium-fidelity) so staff could see and fix issues quicker and easier by displaying:
Staff said the dashboard would really make their jobs easier and increase overall company efficiency.
To help staff quickly find project and contract files across many servers and offices, I worked closely with our small dev team to create a silo-hiding "Project Hub" that gave staff a single search box to find any file or project.
The project-grouped results included all related project info, files, contact info, and any other data we could get live or from nightly pulls, with links to data sources that we couldn't import.
The result: Staff loved it and said it's been a huge time-saver.
We totally rebuilt and redesigned the legacy LPS system into a modern, intuitive, efficient SaaS that made the multi-week process easier and faster for staff, and increased completion rates.
"My To-do's" listed overdue or near-due items at the top in red, while the Item Tracker tab (shown here) let you easily see and act on the status of all your items.
Because the multi-week process wasn't done by staff very often, the system guided them through it with wizard and process bars. Since staff get interrupted often, they could save their changes any time and return to the same spot easily.
In-item deadlines helped staff know their deadlines, and contextual tooltips gave assistance when needed.
Through my work at Kleinfelder, I:
Improved my user research skills by doing a lot of interviewing and usability testing.
Learned the Agile process from our small team of 5.
Learned to work better with a Visual Designer, since for most of my career, I've done the UX, UI, and visual design.