Owl's SaaS allows mental health clinicians to easily schedule and deliver "measures" (ie, short research-backed assessment tests) to patients so the clinician can monitor their patients' progress. As the sole UX Designer on a small product team, I designed new features, analytics dashboards, and high-fi interactive mockups of future concepts that helped secure $15M in Series B funding.
Therapists are busy and overbooked, so their software needs to be very efficient (to save time) and intuitive (to minimize training). Their lack of time also makes it a challenge to do any usability testing with them!
I'm the sole designer, working remotely on:
I worked in an agile process with:
To help the product and dev teams better understand our many user types, I helped the team create user personas in Google Slides for easier multi-user collaboration.
At Owl, the VP liked seeing lots of design options, so I'd generate them (eg, A-M) then we'd iterate (eg, 1-10) until reaching a final design, which I built into an advanced prototype for usability testing, stakeholder feedback, dev handoff, and sales demos. Here's a screenshot of design exploration for how staff see and manage patients' account invitation status.
Designing our industry-leading analytics was challenging because most of our customers never had access to the level of data we could provide, so they couldn't really tell us what they wanted. We had to rely on our own hypotheses plus input from a few of our more data-savvy researchers and advisors. Here's some of the early concept exploration, with the goals and personas pasted at bottom so I could easily reference while designing.
For an effort to improve the clinician's view of the patient chart, I used a modified virtual dot voting methodology to get feedback on multiple ideas in a mockup I developed.
To speed design and development, I created and maintained the Owl Design System to document the usage and styles of our components and design patterns.
Here's my advanced prototype of the front-desk Dashboard built in Axure RP that makes it quick and easy for staff to help arriving patients take their assigned assessments (aka "measures").
The design needed to be flexible and forgiving yet efficient in dealing with patients' account invitations, forgotten passwords, outdated contact info, or text vs. email preference, while still maintaining HIPAA-level privacy and security standards.
Unfortunately I can't show the patient chart, analytics dashboard, or PCP flow publicly, but private viewings to non-competitors can be arranged. 🧐